This page clearly explains how joya id collects, uses, and protects your personal information. Your privacy is our highest priority.
Joya id (https://joyaid.net) is one of Bangladesh's most trusted online gaming platforms. We take our users' privacy seriously. This Privacy Policy explains how joya id collects your personal data, what it is used for, and how it is kept secure.
By using joya id's website, mobile app, or any of its services, you are considered to have automatically agreed to this Privacy Policy. Please read it carefully before using the platform.
This privacy policy works in conjunction with joya id's terms and conditions. Together, both documents form the legal agreement between you and joya id.
This policy applies to the following:
Joya id collects different types of information at different stages. Each piece of data is collected for a specific reason, and nothing beyond what is necessary is ever gathered.
| Data type | Reason for Collection | Mandatory |
|---|---|---|
| Full Name | Account verification & payment processing | Yes |
| Mobile Number | Login, OTP verification & notifications | Yes |
| Email address | Account Security & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| National ID number | KYC Verification | Where applicable |
| Address | Identity Verification | Where applicable |
For deposits and withdrawals, joya id collects your mobile banking number (bKash, Nagad, Rocket) or bank account details. This information is used solely for payment processing and is stored in compliance with PCI DSS standards.
joya id will never ask for your password, PIN, or full card number over the phone or by email. Any such request is entirely fraudulent.
Joya id collects your data solely for specific, legitimate purposes. We are committed to ensuring your personal information is never used for unnecessary or unauthorized activities. Below is a detailed breakdown of how joya id uses your data.
joya id never sells your data to third parties for marketing or advertising purposes. Your information remains under our control at all times.
Joya id's website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain platform functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintaining login sessions & security | Session ended |
| Functional Cookies | Remembering language & preferences | 1 year |
| Analytics Cookies | Understanding Traffic & Usage Patterns | 6 months |
| Security Cookies | Fraud & Bot Detection | 30 days |
You can delete or disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the availability of some platform features.
Joya id does not generally share your personal data with third parties. However, in the limited and specific circumstances outlined below, sharing may be necessary. In every case, we ensure your data remains fully protected.
joya id never sells or transfers your data to advertisers, data brokers, or marketing agencies. This is a strict, non-negotiable policy.
In some cases, your data may be stored on servers outside Bangladesh. In such instances, joya id ensures that the relevant country has adequate data protection laws in place and that international-standard security measures are enforced.
Joya id applies industry-leading technical and organizational measures to protect your data. Our security systems are regularly verified through independent third-party audits.
In the event of a data breach at joya id, affected users — and where applicable, the relevant regulatory authority — will be notified within 72 hours.
Joya id respects your right to data protection. You may exercise any of the rights below at any time. We typically respond to requests within 72 hours.
To exercise any of the rights listed above support@joyaid.net— email us at. Please include your account number and the nature of your request.
Joya id does not retain your data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations |
| Transaction Records | 7 Years | Financial Compliance |
| KYC Documents | 5 years | Regulatory Requirements |
| Gaming logs | 3 Years | Dispute resolution |
| Support Conversations | 2 years | Service improvement |
| Cookies Data | Up to 1 Year | User Experience |
After the specified retention period, your data is securely deleted or anonymized so you can no longer be identified.
Joya id is strictly for adults aged 18 and above. We do not knowingly collect information from minors or allow them to use the platform.
If you believe a minor is using joya id, please contact us at support@joyaid.net and we will take immediate action.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. joya id's dedicated privacy team will handle your request with the utmost care.
If we are unable to resolve your complaint, you have the right to escalate it to the relevant authority. joya id is committed to operating in full compliance with all applicable laws and regulations.
This Privacy Policy may be updated from time to time. For any significant changes, joya id will notify you in advance via email or a platform notification.
We protect your privacy not just in words, but in action
Every transaction and piece of personal data on joya id is protected by 256-bit SSL encryption — the same technology used by leading banks worldwide.
Joya id never sells your personal data to third parties. Sharing your information with advertisers or data brokers is strictly prohibited.
You have full rights to view, correct, or delete your data. Manage your information at any time directly from the joya id settings panel.
For any privacy-related requests or complaints, joya id guarantees a response within 72 hours. Our Privacy Team is always on hand.
Joya id's entire security infrastructure is regularly audited by independent third-party experts. Any vulnerabilities are identified and resolved promptly.
Joya id's Privacy Policy is written in plain, straightforward language so every user in Bangladesh can easily understand it — no complicated legal jargon.
Your privacy and security are always guaranteed at joya id. Join millions of trusted players from Bangladesh — register today and enjoy gaming with complete peace of mind.